We offer full refunds, minus payment processing fees, on unused shipments for up to 60 days after the purchase date. To request a refund, email support@bikeflights.com and include your order number. Refunds are returned using the original method of payment and may take up to 7-10 days to process.
We do not refund international clearance fees after delivery.
We do not refund charitable donations made to non-profit organizations through our Buck Up for Bikes Program.
Merchandise
We offer full refunds, minus payment processing and shipping fees, on any unused merchandise returned within 60 days of the original purchase date. To request a refund and get return instructions, email support@bikeflights.com and include your order number. Refunds are returned using the original method of payment and may take up to 7-10 days to process once the return merchandise is received.